How Roma AI works
From a description in your own words to an agent live in production. Here is the full path: what the platform does on its own, what the implementation team does, and how long each stage takes.
The orchestrator: what sets this apart from a plain chatbot
At the core of Roma AI sits a proprietary orchestrator between the conversation and your systems. It reads what the customer is asking, decides which action applies, runs it against the right system and returns an answer that is already resolved. That is why an agent can confirm an appointment or report the real status of an order, instead of promising that "someone will get back to you".
The four stages of an implementation
- Analysis: we review your current processes and find what is worth automating first.
- Design: we shape the assistant around the case, with its flows, its tone and its actions.
- Implementation: the agent goes live and is integrated with the systems you already use.
- Optimisation: it is measured, tuned and extended on the back of real conversations.
How long it takes
Building and implementing a new assistant is completed in short, predictable timeframes.
- 1 day for basic, quick-deployment solutions.
- Up to 2 weeks for most projects including CRM, spreadsheet, database and website integrations.
- More complex projects may need extra time, but the initial assessment is always delivered in under a day.
Which channels it covers
One agent handles the WhatsApp Business API, the webchat on your site, Instagram and Messenger, with a single inbox and a unified history per customer. Whoever picks up an escalated conversation sees everything that came before.
What happens after go-live
We hand over the assistant working and walk you through launch and the first rounds of improvement. Then we transfer the know-how so your team is self-sufficient in continuous improvement, with dedicated support plans available if you later need advanced changes or new implementations.
Frequently asked questions
- What systems can Roma AI integrate with?
- Roma AI connects with CRMs (HubSpot, Salesforce, Pipedrive, Zoho), ERPs, spreadsheets, calendars, payment platforms and your own databases. When there is no ready-made connector, the integration is solved through APIs or webhooks.
- How long does it take to implement Roma AI in my company?
- From 1 day for basic solutions up to 2 weeks for more complex projects with integrations. Our team performs a quick assessment of each case in less than a day.
- Can Roma AI automate complete processes or just conversations?
- Complete processes. The orchestrator runs real actions against your systems: it books appointments, creates orders, qualifies leads, sends follow-ups and updates the CRM — not just answers questions.
- Do I need technical knowledge to use Roma AI?
- No. The platform is no-code: you describe in your own words what you want the assistant to do and AI builds it. A technical team is only needed for custom integrations, and Roma AI handles those during implementation.