Conversational AI for SaaS companies
Roma AI resolves around 80% of support tickets automatically, guides onboarding step by step, answers common technical questions around the clock, and flags an account before it goes cold.
What it solves for SaaS
- Resolves first-line tickets instantly, with no queue.
- Walks new users through onboarding step by step inside the product.
- Answers common technical questions from your real documentation.
- Spots churn signals and triggers proactive follow-up.
- Qualifies trials by how likely they are to convert.
The problem it replaces
At a SaaS company tickets pile up unanswered, users drop out halfway through onboarding, churn climbs for want of follow-up, and the support team burns out answering the same question a hundred times. The assistant absorbs that first line and leaves the team the cases that genuinely need human judgement.
Grounded in your docs, not in generalities
The assistant answers from the documentation and responses your team defines rather than from generic knowledge, so it never invents features or promises behaviour the product does not have. When it does not know something it escalates to support with the full thread instead of improvising.
Frequently asked questions
- What share of tickets can it resolve on its own?
- In first-line support the assistant resolves around 80% of tickets without intervention. The rest escalate to a person with the whole conversation and the account context attached.
- Where do its technical answers come from?
- From the documentation and responses your team loads. It does not answer from generic knowledge, and when it lacks the fact it escalates rather than inventing one.
- How does it help with churn?
- It watches the signals you define — usage drop-off, incomplete onboarding, repeated tickets — and triggers proactive follow-up on the channel that account uses, before the cancellation happens.
- Does it integrate with our help desk?
- Yes, over API and webhooks, alongside the ready connectors for CRMs and business tools. Escalated tickets land in the system your team already uses.