AI digital executives for SaaS companies
Digital executives that serve, sell and run your processes. Without losing control.
Connected to your CRM, ERP, WhatsApp and phone, they work 24/7 within your rules, with human approval and an audit trail of every action.
Roma AI resolves around 80% of support tickets automatically, guides onboarding step by step, answers common technical questions around the clock, and flags an account before it goes cold.
What it solves for SaaS
- Resolves first-line tickets instantly, with no queue.
- Walks new users through onboarding step by step inside the product.
- Answers common technical questions from your real documentation.
- Spots churn signals and triggers proactive follow-up.
- Qualifies trials by how likely they are to convert.
The problem it replaces
At a SaaS company tickets pile up unanswered, users drop out halfway through onboarding, churn climbs for want of follow-up, and the support team burns out answering the same question a hundred times. The assistant absorbs that first line and leaves the team the cases that genuinely need human judgement.
Grounded in your docs, not in generalities
The assistant answers from the documentation and responses your team defines rather than from generic knowledge, so it never invents features or promises behaviour the product does not have. When it does not know something it escalates to support with the full thread instead of improvising.
Frequently asked questions
- What share of tickets can it resolve on its own?
- In first-line support the assistant resolves around 80% of tickets without intervention. The rest escalate to a person with the whole conversation and the account context attached.
- Where do its technical answers come from?
- From the documentation and responses your team loads. It does not answer from generic knowledge, and when it lacks the fact it escalates rather than inventing one.
- How does it help with churn?
- It watches the signals you define — usage drop-off, incomplete onboarding, repeated tickets — and triggers proactive follow-up on the channel that account uses, before the cancellation happens.
- Does it integrate with our help desk?
- Yes, over API and webhooks, alongside the ready connectors for CRMs and business tools. Escalated tickets land in the system your team already uses.
- How is it different from a chatbot?
- A chatbot replies. Roma AI acts: its orchestrator understands what the customer asks for, decides the action and carries it out in your systems (creates the order, issues the promissory note, updates the CRM) before replying.
- Which systems does it integrate with?
- CRMs such as Salesforce, HubSpot, Pipedrive and Zoho, ERPs, core banking, payment gateways, calendars and your own databases. When there is no connector, it integrates through APIs or webhooks.
- Where does my customers’ data live?
- Communications are encrypted in transit and at rest, no data is shared with third parties and the platform complies with Latin American data protection regulations.
- Who controls what each agent does?
- Your company. You set the rules, the limits and the permissions for each system. Sensitive operations require human approval and every action is recorded in the audit trail.
- How much does Roma AI cost for a company?
- Enterprise plans start at US$490 a month and include a Customer Success specialist, priority support and integrations with your systems. The final price depends on your processes and volumes, and we define it with you in the free assessment.
- How long does an implementation take?
- The assessment is delivered in under a day. Most projects with integrations go live within 2 weeks; the most complex ones may take longer.
- What happens when a case needs a person?
- The agent detects it and hands the conversation to the right person on your team with the full context, without the customer repeating anything.
- Which channels and languages does it support?
- WhatsApp Business API, webchat, Instagram, Messenger, email and phone calls, in a single inbox with a unified history. It detects the customer’s language and replies in the same one.