RomaAI

Conversational AI for retail and e-commerce

Roma AI sells, answers stock and price questions and handles orders on WhatsApp, Instagram and your site’s chat. It replies from the live catalogue in under three seconds, recovers abandoned carts and automates around 94% of enquiries, with no closing time.

What it solves in retail

  • Answers availability, price, size and variant questions from the real catalogue.
  • Takes orders and files them straight into your management system.
  • Reports shipping status without the customer having to message anyone.
  • Recovers abandoned carts with proactive WhatsApp follow-up.
  • Handles WhatsApp, Instagram and webchat from a single inbox.

The problem it replaces

A shop that sells over messaging loses sales after hours, piles up unanswered questions and needs three to five people reading chats just to keep up. Abandoned carts go unfollowed because nobody has time to do it by hand. The assistant holds the conversation when the team is away, and frees the team when it is there.

Wired into your catalogue and payments

The assistant reads catalogue and stock in real time, so it never promises what you do not have. It connects to MercadoLibre, MercadoPago, dLocal and the management tools the shop already runs, and where no connector exists it works over API or webhooks.

Frequently asked questions

Can it answer with real stock levels?
Yes. Connected to your catalogue or management system, the assistant checks availability and price on the spot and answers with the current figure rather than a fixed list.
How does it recover an abandoned cart?
It spots the unfinished cart and reopens the conversation on WhatsApp around the product the shopper picked, clearing whatever doubt stalled the purchase and offering to complete the order right there.
Does it handle Instagram as well as WhatsApp?
Yes. WhatsApp Business, Instagram, Messenger and your site’s webchat run from one platform, with the same assistant and the same history.
Can it take payment inside the conversation?
It can send the payment link your gateway generates and confirm the order once payment clears. Roma AI integrates with MercadoPago and dLocal, among others.