RomaAI

Conversational AI for clinics, practices and health centres

Roma AI books appointments automatically, answers questions about coverage and services, sends reminders that cut no-shows by around 40%, and runs pre-triage over chat so urgent cases reach the right person sooner.

What it solves in healthcare

  • Books, reschedules and cancels appointments straight in the centre’s calendar.
  • Verifies coverage and answers insurance questions.
  • Sends appointment reminders and brings no-shows down.
  • Runs pre-triage over chat and routes emergencies instantly.
  • Answers questions about services, opening hours and test preparation.

The problem it replaces

A clinic’s phone lines saturate in the same windows every single day. Appointments are lost because nobody gets round to the reminder calls, coverage questions repeat hundreds of times a week, and urgent cases arrive with no pre-triage at all. The assistant takes that volume on WhatsApp, at any hour, without tying up a line.

What always stays with a person

The assistant does not diagnose or advise on treatment: it handles the administrative side of care — appointments, coverage, service information — and hands over to a person the moment a conversation moves beyond that. The health centre defines the routing criteria for urgent cases.

Frequently asked questions

Does it connect to our booking system?
Yes. It integrates with Google Calendar and with appointment systems over API, so the assistant books against real availability and never double-books.
How much do reminders reduce no-shows?
Automatic WhatsApp reminders cut no-shows by around 40%, because they land in the channel patients actually read and let them reschedule in the same conversation.
Does the assistant give medical advice?
No. It handles administrative work — appointments, coverage, services, test preparation — and transfers any clinical question to a person, following the criteria the institution defines.
How does it handle an emergency?
It applies the pre-triage the health centre configures and routes straight to the appropriate channel, without leaving the conversation on hold.